Shipping policy

At Aizal E-Commerce, we aim to provide a smooth and reliable shopping experience for all our customers. Please read our shipping policy carefully before placing your order.

1. Order Processing

Orders are usually processed within 1–3 business days after payment has been successfully received.

During busy periods, sales events, holidays, or promotional campaigns, processing times may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

2. Delivery Times

Estimated delivery times may vary depending on the destination and shipping method selected at checkout.

Typical delivery times are:

United Kingdom: 3–5 business days
United States: 5–12 business days
Europe: 5–12 business days
Other International Locations: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs, courier services, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer promotional free shipping or discounted shipping offers.

4. Tracking Information

Where tracking is available, tracking details will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to become active after your order has been dispatched.

5. Incorrect Address

Customers are responsible for providing accurate and complete delivery information.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.

Please contact us as soon as possible if you need to correct your shipping information.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the issue.

Before contacting us, please check your tracking information and confirm that the delivery address provided at checkout was correct.

7. Lost or Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product.

If a package is confirmed as lost by the shipping carrier, we will review the matter and work with the customer to find an appropriate resolution in accordance with applicable consumer protection laws.